Caseworker to Chris Law MP

Chris Law MP is looking for a caseworker to join his team in Dundee West to assist with constituent enquiries.

Hours: Part-time (hours/days negotiable) or full-time (37.5 hours).

Salary: In line with IPSA pay bands.

Location: Dundee West constituency office
2 Marshall Street

Key responsibilities:

  • Assist surgeries and other meetings and follow up as appropriate
  • Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members
  • Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
  • Develop knowledge in specialist areas
  • Draft communication to constituents, Government agencies, voluntary sector and others and liaise with them to resolve cases
  • Ensure records are kept and information managed confidentially in line with the data protection legislation
  • Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
  • Gather relevant information to assist with resolving cases
  • Log all cases; monitor progress and ensure all identified actions are taken
  • Retain records and information confidentially and in line with the Data Protection Act
  • There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally.

Required skills and experience:

  • Ability to take ownership of casework independently
  • Excellent oral and written communication skills to a high professional standard
  • Ability to work as part of a team
  • Strong interpersonal skills
  • Ability to work under pressure, meet tight timescales and a willingness to be flexible to the demands of a busy office
  • Strong organisation and time management skills
  • A proactive and enthusiastic approach to work.

Applications: To apply for the role, please send a copy of your CV and a one-page covering letter outlining your skills and experience to with “CASEWORKER APPLICATION” in the subject field.

Closing date: Monday 3rd June at 5pm

Employment is conditional upon the successful candidate completing the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office.