Caseworker for Kaukab Stewart MSP

Kaukab Stewart MSP is looking for a Caseworker to join her team.

Salary: £27,252 – £33,456 per annum (dependent upon experience)

Hours: Full time – 35 hours per week

Location: Local constituency office in Glasgow

Working for a member of the Scottish Parliament (MSP)

MSPs are employers in their own right. In this vital role, you will become part of a team assisting casework and enquiries from constituents. You’ll work in a dynamic and fast paced environment to provide outstanding service for constituents.

Responsibilities

• Carrying out general office administration and acting as front of office for enquiries when required.
  • Responding to all incoming correspondence while professionally managing each enquiry within agreed timescales.
  • Coordinating, tracking and monitoring the handling of enquiries and ensuring they are dealt with timely and professionally.
  • Drafting written correspondence such as emails, letters and requests for information.
• Supporting with keeping casework up to date and responding to public enquiries.
  • Keeping cases up to date by tracking, logging and recognising when to escalate issues within team.
  • Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
  • Advocating on constituent’s behalf with relevant bodies to resolve matters.
• Reviewing constituent records and documentation in line with casework GDPR requirements.
  • Ensuring casework filing systems, both electronic and manual, are kept up to date in line with GDPR requirements.

Requirements

• Have excellent organisational skills while being flexible in prioritising workloads during busy times.
• Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues.
• Be patient and sensitive while remaining objective and open minded.
• Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
• Be acutely aware of the role of advocating for those unable to do so for themselves.
• Have a natural interest in helping people with a curiosity to probe for further information where required.
• Have basic IT skills including using Microsoft Outlook and Microsoft Word.

Desirable

• Experience of using a case management system.

For any questions about the role and to submit your application, please contact: Kaukab.Stewart.MSP@Parliament.scot

Your application should be accompanied by a supporting statement. Your supporting statement should outline how you meet the requirements detailed above for this role. Applications that do not include a supporting statement may not be considered.

Closing date: 26 April 2024 at 11:59pm