Caseworker for Ivan McKee MSP

Requirements:

• Act as a first point of contact for constituents, responding to enquiries received by email, telephone, letter and in person.
• Manage and track casework, maintaining accurate and confidential records in line with GDPR and parliamentary standards.
• Draft correspondence, briefings and responses on a wide range of policy and constituency issues.
• Liaise with government departments, local authorities and other organisations to progress constituent cases.
• Support the MSP in planning and delivering constituency meetings, surgeries and community engagement activities.
• Assist with the day-to-day administration of the office, ensuring smooth and efficient operations.
• Contribute to team discussions and support wider parliamentary and community work as required.

Essential Requirements:

• Excellent organisational and administrative skills, with the ability to prioritise workloads and meet deadlines.
• Strong written and verbal communication skills, with close attention to accuracy and detail.
• A calm, professional and empathetic manner when dealing with sensitive or complex issues.
• Demonstrated ability to work both independently and collaboratively within a small team.
• A genuine interest in public service and understanding of the importance of confidentiality.
• Competence in using Microsoft Office applications (including Outlook, Word and Excel).

Desirable Requirements:

• Experience of using a case management system.
• Understanding of the work of the Scottish Parliament and the role of an MSP.

Application Notes

For informal enquiries about the role, please contact: lorna.finn@parliament.scot

To apply, please email your CV, and a supporting statement outlining how you meet the requirements detailed above.

Please note that applications which do not include a supporting statement may not be considered.

Closing date: Friday 14 November 2025 at 11:59 pm