Free trade must be fair, and work for people as well as businesses. The EU protects consumer rights by guaranteeing the safety and quality of products and services purchased within the EU. These measures are supported by robust legal protection for consumers if products are faulty and protect consumers against aggressive business practices and rogue traders.
European Consumer Centres offer you free advice and support when you buy goods or services from a trader in another EU country and give tips to help you avoid potentially costly problems.
Additionally, the EU’s rapid alert system allows member states to quickly notify others across Europe if a product is discovered to be a risk to health and safety.