Part Time Constituency Caseworker for Tommy Sheppard MP

An exciting opportunity to join the team for Tommy Sheppard as a Part Time Constituency Caseworker as part of his Edinburgh East constituency team.

 

Salary:Dependent on experience and in accordance with IPSA pay scales  

 

Job Details: 2 days (Preferably Monday and Friday). Out of office hours working may be required but time off in lieu will be available subject to agreement. 

 

Location: Home working in line with Scottish government Covid-19 guidance / constituency office.    

 

Key task: To support the office’s casework activity, working with other staff within a small busy team, to help constituents by receiving, recording, undertaking and resolving casework. 

  

Key Responsibilities: 

  • Dealing with standard queries from members of the public  
  • Attending and assisting at surgeries  
  • Log all cases; monitor progress and ensure all identified actions are taken  
  • Retain records and information confidentially and in line with the Data Protection Act  
  • Gathering relevant information to assist with resolving cases  
  • Assist with social media – following up on queries and comments 
  • Other tasks to assist with the day-to-day running of an MP’s office assigned by the office manager 

Person Specification 

The post holder will have: 

  • Ability to work as part of a team 
  • Good interpersonal and communication skills  
  • The ability to prioritise and work under pressure 
  • Excellent administrative and organisational skills 
  • Attention to detail 
  • The ability to take ownership of the casework policies and practice 
  • Experience of working in a political environment, public or third sector 
  • An appreciation of the responsibilities involved in dealing with sensitive and confidential information 
  • Competent use of IT, in particular MS Office, and the ability to adapt quickly to new software 
  • An appreciation of the responsibilities involved in handling casework or working in a customer service environment  
  • An interest in politics and an understanding of the aims of the SNP 
  • Practical work of a similar nature would be an advantage  

 

A CV and covering letter should be sent to tommy.sheppard.mp@parliament.uk with the subject header “Caseworker Application”. 

 

Applications will close on 30th June with interviews taking place in July (in line with social distancing guidance).