JOB TITLE : Caseworker Part time 4 days (28 hours) per week
Reporting to: Office Manager
Direct Reporting Staff : None
Job Location : Dalkeith Constituency Office
Salary : £22,500 Pro rated at 4 days per week (includes a Friday)
Key Job Purposes:-
The purpose of this role is to meet with and speak to Colin Beattie’s constituents, local organisations and community groups, both to represent Colin’s work in the constituency and to carry out casework on behalf of constituents. The successful applicant will engage extensively with members of the community represented by Colin, listening to their issues and concerns and ensuring that they are investigated and responded to. You will be responsible for supporting the Office Manager to ensure that all casework is logged on our case management system, prioritised and responded to in accordance with our agreed processes, as well as ensuring Colin is kept informed about active community issues.
You will require to be empathetic, a good listener, organised and able to build strong and enduring relationships with local organisations, community groups and constituents.
Main Duties & Responsibilities
• Assist Office Manager and Senior Caseworker with constituent enquiries.
• Attend community events, including local community council meetings.
• Monitor local websites, newspapers, Twitter and Facebook to identify any issues requiring attention of the Office Manager and MSP.
• Provide support, when required to Parliamentary Assistant with motions and suggestions for Parliamentary Questions that would assist in answering constituent queries.
• Assist in keeping stakeholder information up to date by maintaining cordial working links.
– To manage the work flow and prioritise as necessary.
– To ensure that all regulatory requirements covering the office and staff are complied with, seeking guidance as necessary from the Office Manager.
– To be familiar with and to adhere to all compliance requirements within the office including GDPR, seeking guidance as necessary from the Office Manager.
– To carry out any job related duties requested by MSP or Office Manager. Flexibility is required.
– Sorting incoming post into priority order and draft replies to routine correspondence.
– General Administrative Duties.
– To meet and/or discuss with constituents their concerns and needs either personally or by telephone
– To advise the MSP and the Office Manager of any complaints and issues arising from constituents.
– To ensure that constituent concerns are properly logged onto the system and that they are dealt with promptly
– To ensure that constituent concerns are prioritised according to severity and urgency seeking guidance where necessary from the Office Manager.
– Where appropriate arrange for constituents to meet with MSP to discuss their case.
– To monitor local websites, news links, newspapers, Twitter, Facebook and any other social media sites firstly to identify comments affecting the MSP and secondly to identify community and constituency concerns and issues which should be taken up by the office/MSP.
– To be alert to opportunities to advance the interest of the community and to bring these to the attention of the MSP and the Office Manager.
– To maintain a register of active community issues that the Office Manager and MSP are fully briefed on any progress and action points.
– To attend Community Council and other community meetings as required. Some evening work will be required to achieve this and time off allowed to compensate this.
– To develop and maintain cordial working links with stakeholders such as Midlothian Council, East Lothian Council, CAB and others who we rely on to support our work
– To have a working understanding of the different layers of governance and democratic representation eg MSP, MP. Councillors, Community Councils.
– The office of MSP is high in its public profile and very political. Accordingly, the utmost transparency and openness must be followed in all public dealings. The office holder must be aware and alert to approaches from the public, press, or other politicians which may require sensitive handling and will seek political guidance where necessary. The office holder must be aware of the need to identify political risks and to refer them to the MSP or the Office Manager.
To apply for this role, you must be able to demonstrate the following:
– A working knowledge of desktop applications such as Microsoft Word, Excel, etc.
– A willingness to take on tasks at short notice and an ability to work with minimum supervision.
– A clean UK driver’s license or access to personal transport.
– An interest in and knowledge of current political affairs and specifically a strong awareness of local issues in the Midlothian North & Musselburgh Constituency.
– The ability to work in either the Dalkeith office or the parliament as required.
– Strong communication skills, including the ability to listen and then summarise and communicate complex issues.
– The ability to learn the Caseworker computer system.
– Working in a confidential manner at all times.
– With appropriate training the job holder will be expected to be familiar with the Caseworker system and our processes for handing constituent issues in order to provide back up during staff leave/sickness. Similarly, the successful candidate will be developed to have a working knowledge of the Parliamentary Assistant duties in order to provide cover when required.
All applications should be submitted to Hazel Strang, Constituency Office Manager, 164 High Street, Dalkeith EH22 1AY (email email@example.com). Please include your CV along with a covering letter setting out why you think you are ideally suited to this vacancy.
The closing date for applications will be Thursday 24 October, with interviews expected to be held on Wed 6 November.