Full-time Admin and Casework Assistant to Audrey Nicoll MSP

Audrey Nicoll MSP is looking for a Full-time Admin and Casework Assistant to join her Aberdeen South and North Kincardine constituency team.

Location: local constituency office in Aberdeen

Hours: 35 Hours per week

Salary Range: £20,000 – £25,000

Working for a Member of the Scottish Parliament (MSP)

MSPs are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties. You’ll work in a dynamic and fast paced environment to provide an outstanding service for constituents.

Responsibilities

  • Carrying out general office administration and acting as front of office for enquiries.
    • Responding to all incoming correspondence while professionally managing each enquiry within agreed timescales.
    • Coordinating, tracking and monitoring the handling of enquiries and ensuring they are dealt with timely and professionally.
    • Drafting written correspondence such as letters, requests for information and parliamentary questions and motions.
  • Supporting with keeping casework up to date and responding to public enquiries.
    • Keeping cases up to date by tracking, logging and recognising when to escalate issues within team.
    • Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
    • Advocating on constituent’s behalf with relevant bodies to resolve matters.
  • Maintaining office records and compliance with data protection.
    • Maintaining filing system and managing records.
    • Ensuring compliance with data protection legislation and GDPR requirements.
    • Ensuring administrative and secretarial support is provided.

Requirements

  • Have excellent written, verbal and IT skills with accurate attention to detail.
  • Have a flexible and adaptable approach, being able to use good judgement and work on own initiative.
  • Be well organised with the ability to prioritise competing workloads.
  • Be patient and sensitive while remaining objective and open minded.
  • Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
  • Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
  • Have a natural interest in helping people with a curiosity to probe for further information where required.

To apply: Please email your CV and a covering letter to alyson.adam@parliament.scot. In the subject line of your email, please specify if you are applying for a full-time post or maternity cover, as two positions in our office are available.

Closing Date: 13 August 2022