Caseworker for Owen Thompson MP

Owen Thomson MP is recruiting a Caseworker, based in his busy constituency office in Midlothian. This is an exciting opportunity for an enthusiastic, hard-working individual who would like to be part of the small dedicated team supporting Owen’s work for the constituents of Midlothian.

Job Title: Caseworker

Working For: Owen Thompson MP (Midlothian)

Location: Midlothian/Remote/Hybrid

Salary: £21,529 – £34,599

Length of Contract: 6 months, may extend

Job Details:

Looking for an experienced caseworker to join Team Midlothian for initial absence cover.  Initially 6 months which may be possible to be extended.  Part time will be considered.

Key responsibilities:

Assist surgeries and other meetings and follow up as appropriate
Attend constituency meetings as appropriate
Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
Draft responses to constituents
Ensure records are kept and information managed confidentially in line with the data protection legislation
Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
Follow up on social media queries and comments
Gather relevant information to assist with resolving cases
Log all cases; monitor progress and ensure all identified actions are taken
Retain records and information confidentially and in line with the Data Protection Act
There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally