Casework Assistant for Stephanie Callaghan MSP

Stephanie Callaghan MSP is looking for a part-time Casework Assistant to join her team.

Location: Bellshill constituency office (home working will also be supported)

Hours: Part-time, 14 hours

Salary: Starting at £23,143 (pro-rata, exact salary dependent on experience)

Working for a Member of the Scottish Parliament (MSP)

MSPs are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties. You’ll work in a dynamic and fast paced environment to provide an outstanding service for constituents.

Responsibilities

  • Supporting with keeping casework up to date and responding to public enquiries
  • Keeping cases up to date by tracking, logging and recognising when to escalate issues within team
  • Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly
  • Advocating on constituent’s behalf with relevant bodies to resolve matters
  • Gathering and distributing valuable data that supports my activities
  • Keeping your knowledge of policy areas and local issues up-to-date
  • Carrying out research projects
  • Obtaining and compiling relevant research documents from external bodies
  • Preparing and delivering regular briefings and updates
  • Analysing, evaluating and interpreting data and statistics
  • Reviewing constituent records and documentation in line with casework GDPR requirements
  • Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements

Requirements

You will:

  • Have excellent organisational skills while being flexible in prioritising workloads during busy times
  • Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues
  • Be patient and sensitive while remaining objective and open minded
  • Be comfortable being in a front facing role explaining regulations such as GDPR to the general public
  • Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations
  • Have a natural interest in helping people with a curiosity to probe for further information where required
  • Have analytical skills with the ability to identify and investigate trends while interpreting data
  • Have the creative flair and expertise to produce accurate and influential work

The selection process

For any questions about the role please contact Stephanie.Callaghan.MSP@Parliament.scot

To apply, click “Apply” on the right hand side and attach your CV and supporting statement as one document.

Closing date: 12 noon, Friday 1 October