Anne McLaughlin is currently recruiting for a permanent full-time case worker with recent professional experience of supporting people through claims to the DWP/Social Security Scotland. This would particularly suit someone who has experience of this work through working in third sector organisations such as advice centres, housing associations or other charities.
Points to note for applicants
- It is unlikely that someone whose only experience of this work is through working for an elected rep will be considered unless they can demonstrate why their level of experience matches someone from a social security rights background.
- The role will also involve working across the whole range of cases that come into an MP’s office so it will not only be social security rights related work.
- You will be working in a fast paced environment with a heavy workload. Our office deals with hundreds of cases every year and each full time case worker could have over 200 open cases at any one time.
The job is based in Anne’s constituency office in Springburn, though staff are currently working from home due to Covid. This will not be a working from home role when it is safe to return to the office so please keep this in mind before applying if you are not living within commuting distance of Glasgow.
Anne understands the barriers that can hold people back from applying for a position like this and so welcomes applications from those who might not feel they come from a traditional background but who can demonstrate that they have developed these skills through other experience. However demonstrable experience of social security rights and the social security system are key requirements for this role.
- Respond to routine correspondence and enquiries from constituents
- Gather relevant information to assist with resolving cases
- Deal with large numbers of standard queries as well as assisting on more complex cases from members of the public by phone, email, social media or face to face
- Log all cases, monitor progress and ensure all identified actions are taken
- Ensure that each case is dealt with promptly, sensitively, confidentially and accurately
- Ensure records are kept and information managed in line with data protection legislation
- Suggest issues affecting constituents for focused work eg a month long campaign across the constituency to make people aware of their entitlement to Pension Credit
- Advise, support and occasionally represent constituents appealing decisions
- Keep up to date with welfare rights issues and legislation
- Assist at MP advice surgeries and other meetings and follow up as appropriate
- Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members
- Attend training and keep up-to-date with matters affecting constituents
- Attend and participate in meetings as appropriate including taking notes to share with colleagues
- Provide general administrative support as required
- Assist and support in project work as required
Applicants should have the following experience:
- Good current working knowledge of the UK and Scottish Government social security systems
- Experience of assisting people to claim social security payments
- Experience of supporting people to appeal decisions
- Computer literate, very well organised and a good planner
- Able to learn new systems quickly
- Excellent communication skills
- Good analysis and summarising skills
- Able to work collaboratively and supportively with colleagues
- Able to demonstrate general administrative skills
- Good time management
- Able to work in a fast-paced environment
- Show initiative
- Knowledge of current affairs
- Attention to detail
The Case Worker will be expected to ensure that work carried out in Anne’s name reflects her ethos, i.e. to work with respect and compassion, to use their influence to fight for people’s rights and to take a holistic approach to supporting people.
This role is for 40 hours per week and is based in Glasgow though possibly with travel to Westminster on occasion. Also occasional evening and weekend work may be required but generally hours will be within normal day time working hours, Monday to Friday.
The salary will be in accordance with IPSA Pay Scales commensurate with experience and will be between £21530 – £25450. You will also benefit from a 10% employer’s pension contribution.
The successful candidate will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO).
How to apply
- Send a covering letter (not more than two pages of A4) that convinces Anne that you can do the things that are crucial to this role. Also include your CV (not more than two pages of A4) and attach these to the email.
- If you have already sent your CV prior to this, please do so again with the covering letter.
- Deadline for applications is 1pm on Monday 2nd August 2021.
- Interviews will be held via Zoom. Candidates called for interview may be asked to complete a piece of work prior to the interview and/or on the day. Candidates may be asked to take part in a second interview.
Email your application to firstname.lastname@example.org putting Case Worker Application in the subject line.
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